Refund policy
At Mr. Leathers, we are committed to delivering premium leather goods with the highest standards of craftsmanship and quality. If for any reason you are not fully satisfied with your purchase, you may request a return or exchange under the conditions outlined below.
Return Period
The applicable return period will be clearly displayed at checkout at the time of purchase. Customers must submit their return request within the timeframe indicated during the checkout process.
Eligibility for Returns
To be eligible for a return or exchange, items must be:
- In the same condition as received
- Unused and unworn
- With original tags attached
- In the original packaging
We reserve the right to refuse returns that do not meet these conditions.
Exchanges
We offer exchanges for eligible items. If you wish to exchange a product, please contact our support team to receive further instructions. Exchanges are subject to product availability.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, refunds will be processed within 5–10 business days to the original payment method.
Please note that your financial institution may require additional time to post the refund to your account.
Return Shipping Costs
If the return is due to a manufacturing defect or damage upon arrival, Mr. Leathers will cover the return shipping costs.
If the return is due to change of mind or customer preference, the customer is responsible for the return shipping costs.
Damaged or Defective Items
If you receive a defective or damaged item, please contact us immediately at contact@mrleathers.com with your order number and clear photos of the issue. We will assess the situation and provide return instructions.
How to Initiate a Return
To initiate a return or exchange, please contact our customer support team at contact@mrleathers.com. Include your order number and the reason for your request. We will provide you with the necessary return instructions.
Non-Returnable Items
At this time, we do not offer personalized or custom-made products. Should this change in the future, such items may not be eligible for return unless defective.
Important Information for European Customers
This policy complies with applicable consumer protection laws in Germany, Italy, and the United Kingdom. Nothing in this policy affects your statutory rights under local consumer protection legislation.